Get setup help
Everything between having a Nuan account and having Nuan working beside your calls. Five steps, and the handful of things that usually go wrong.
Download and install
Start the download, open Nuan.dmg from your Downloads folder, and drag the Nuan icon into Applications. Nuan runs on macOS only.
Open Nuan
Open Nuan from Applications. The first launch takes a moment longer than the ones after it.
Sign in with the same account
Use the same email address you signed up with on the web. Your plan, your trial and your session history live with the account, not with the machine, so signing in on a second Mac brings everything with it.
Allow the permissions Nuan asks for
macOS asks before any app can listen to a call. Nuan needs Microphone to hear your side, and Screen & System Audio Recording to hear the other side of a call playing through your speakers. If you miss a prompt, grant it later in System Settings → Privacy & Security, then quit and reopen Nuan so it picks the permission up.
Start your first session
Join your call as you normally would, then press Start Coaching in Nuan. Cues appear beside the call while you talk, and a summary is waiting when you finish. Nuan works alongside Zoom, Google Meet, FaceTime, Microsoft Teams and Slack.
If something is not working
- macOS says Nuan cannot be opened
- Right-click the Nuan icon in Applications and choose Open, then confirm. macOS asks once for an app opened this way and not again.
- Nuan is not hearing the other person
- That is the Screen & System Audio Recording permission. Grant it in System Settings → Privacy & Security, then quit Nuan fully and open it again. macOS only applies this permission to a fresh launch.
- Sign-in is not accepted
- Check the address matches the one you used on the web, exactly. If you signed up with Google, use the Google button rather than a password. Still stuck? Reset your password.
- The app is on an old version
- Nuan updates itself, with two exceptions. Version 1.0.8 cannot update itself (its Check for updates button says it could not check), and neither can builds from before 1.0.2. If you are on either, download the current version from this page once and drag it over the old copy. From 1.0.9 on, Nuan keeps itself up to date again.
Still stuck?
The Nuan community is the fastest way to reach us and other people running Nuan. Ask questions, report a bug, or tell us what would make it better.